Refund Policy

Last updated: 3 October 2026

This policy explains when Stealth Prompter gives refunds for Stealth Prompter. It doesn't limit your rights under the Consumer Guarantees Act 1993 or other New Zealand law.

Monthly plans

• You can cancel any time from Billing in the app. Your plan stays active until the end of the month you've paid for and then stops; you won't be charged again.
• We don't refund part-used months, except where the law requires it or where we've made a mistake.
• If you move to a bigger plan, Stripe charges only the difference for the rest of the month. If you move to a smaller plan, the difference is credited to your next bill.

Top-up credits

• Credits are delivered to your account straight away, so they're not refundable once bought, except where the law requires it.
• If credits you paid for didn't arrive, or you were charged twice, tell us and we'll fix it or refund you in full.

When we'll always refund

• Duplicate or incorrect charges.
• A charge after you cancelled.
• If the service was unavailable for a long period through our fault, we'll refund or credit the affected time.

How to ask

Email newth542@gmail.com within 30 days of the charge with the email address on your account and the invoice number (shown under Billing in the app). Approved refunds go back to the card you paid with and usually appear within 5 to 10 business days.